Below are some other Frequently asked questions that may be helpful to read before your first appointment:
Can I call while driving?
No, DO NOT CALL WHILE DRIVING. The provider will immediately end the visit if you are driving.
What devices/computers can I use to access the Telemedicine platform?
Our Telemedicine platform can be accessed with the most recent versions of most browsers, as well as through most Apple, Samsung, HTC, Motorola, and other smartphones.
What if I get disconnected?
Simply reconnect through the virtual waiting room. If your provider does not reappear after a few minutes, simply call the office to determine any needed follow-up.
What if my microphone isn’t working?
There are a few easily fixed reasons why your microphone isn’t working. For specific instructions click here. Or test your call connection with this pre-test link.
Will providers have access to my medical record?
Yes, just as if you were with them in person, your provider will have access to your medical record during your visit.
Can I still get a prescription refill after my Telemedicine consultation?
Yes, if your provider deems it necessary to write a prescription as a result of your Telemedicine visit, they may do so – just as if you were with them in person.
Can I schedule my next appointment through the Telemedicine platform?
While it is not possible to schedule a follow-up appointment on the Telemedicine platform, you can easily request one online by clicking the “REQUEST AN APPOINTMENT” button, found at the top of this page. Alternatively, you can also call us at 832-862-PAIN (7246) to arrange one.