Telemedicine

Have an existing Telemedicine appointment? Click here to check-in.

Welcome to the Telemedicine portal. If you have been diagnosed with Coronavirus, or are experiencing symptoms of the disease, here you will find information on how to consult with your provider through our Telemedicine platform. This Telemedicine platform utilizes internet-based videoconferencing, so that patients can meet with their providers virtually. To take advantage of this capability, here is what you should know:

1. Telemedicine is not for medical emergencies. Please call 911 or go to the nearest emergency room if you feel you are experiencing any of the following emergency medical problems:
   • Chest pain or pressure
   • Uncontrolled bleeding
   • Coughing/vomiting blood
   • Difficulty breathing or shortness of breath
   • Sudden dizziness, weakness, change in vision, slurred speech, or other neurological changes
   • Severe or persistent vomiting or diarrhea
   • Changes in mental status, such as confusion
2. To meet with your provider using our Telemedicine platform, you will need to have a regularly scheduled appointment. If you do not already have one, you can easily request one online by clicking the “Request an Appointment” button, found at the top of this page. Alternatively, you can also call us at 832-862-PAIN (7246) to arrange one.
3. In advance of your appointment, be sure you have access to an internet-enabled computer or smartphone that has video capabilities. Using the Chrome web browser is recommended. Internet Explorer is not supported at this time.
4. To access the virtual waiting room in advance of your appointment, simply click here. If you would like to view a brief tutorial on how to check-in as a patient on the platform, click here (COMING SOON) to watch a helpful video tutorial.
5. Once you’ve entered the virtual waiting room, the clinic staff will be alerted that you are waiting. Similar to an in-person appointment, it may take a few minutes before your provider is ready to see you. Don’t worry, the system is working. We simply ask for your patience as your provider concludes their visit with the previous patient.

Below are some other Frequently asked questions that may be helpful to read before your first appointment:

Can I call while driving?
No, DO NOT CALL WHILE DRIVING. The provider will immediately end the visit if you are driving.

What devices/computers can I use to access the Telemedicine platform?
Our Telemedicine platform can be accessed with the most recent versions of most browsers, as well as through most Apple, Samsung, HTC, Motorola, and other smartphones.

What if I get disconnected?
Simply reconnect through the virtual waiting room. If your provider does not reappear after a few minutes, simply call the office to determine any needed follow-up.

What if my microphone isn’t working?
There are a few easily fixed reasons why your microphone isn’t working. For specific instructions click here. Or test your call connection with this pre-test link.

Will providers have access to my medical record?
Yes, just as if you were with them in person, your provider will have access to your medical record during your visit.

Can I still get a prescription refill after my Telemedicine consultation?
Yes, if your provider deems it necessary to write a prescription as a result of your Telemedicine visit, they may do so – just as if you were with them in person.

Can I schedule my next appointment through the Telemedicine platform?
While it is not possible to schedule a follow-up appointment on the Telemedicine platform, you can easily request one online by clicking the “REQUEST AN APPOINTMENT” button, found at the top of this page. Alternatively, you can also call us at 832-862-PAIN (7246) to arrange one.